Start a New Chat

This article shows how to start a new chat with a staff member.

SINC Support Team
SINC Support Team
Mar 10th, 2023

To start a private 1-1 chat with a staff member: On the mobile app, Tap on create new chat button (the pen and pad icon)

SINC mobile Chats list with a pink arrow pointing to the new chat pen-and-pad icon in the bottom right

Tap on an employee from the list

Start New Chat screen with the employee search field highlighted showing a typed name

Tap on 'Create Chat' button

Mobile Start New Chat popup with a pink arrow pointing to the Create Chat button

The app will navigate you to the newly created chat

SINC mobile chat conversation screen showing a sent message reading Welcome to the Team

On the web: Click on 'New Chat' button

SINC web Chats screen with a pink arrow pointing to the New Chat button

Click on an employee from the list

Start New Chat popup listing staff members with a pink arrow pointing to a selected employee name

Click on 'Create Chat' button

SINC web Start New Chat popup listing staff members with a pink arrow pointing to the Create Chat button

The web will navigate you to the newly created chat room

Web Chats list showing a newly created chat with a contact, outlined in pink

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