How to locate staff login methods

When a staff member gets a new phone or just can not recall their login details, an owner or admin can look them up.

Sam Dolbel

Feb 28th, 2023

Once a staff member has been added to your organization, they never get sent another invite. They already have an account, and they just need to download the SINC app again and login using the same method they used to sign up. There are three login methods, staff can have more than one.

Email - If this method is showing under that staff member, they need to select login with email

Staff login method card showing an employee's email address linked for login

Gmail - If this method is showing, they need to select Login with Google and select the Google account shown in the gray box

SINC mobile Login Methods list showing the Link Google Account option

Facebook - If this method is showing, they select Login with Facebook and then select the Facebook account associated with the email in the blue box

SINC mobile login methods screen showing the blue Link Facebook Account button

To find out your staff member's login methods on the mobile app: Tap on Staff

Mobile app side menu with a pink arrow pointing to the Staff option

Tap on Staff's Name

SINC mobile Staff list with a pink arrow pointing to a staff member's name at the bottom

Tap on Login Methods

SINC mobile Login Methods screen with a pink arrow pointing to the Link Facebook and Link Google Account options

To find out your staff member's login methods on the web version: Tap on Staff

Web Staff Hours Overview dashboard with a pink arrow pointing to the Staff icon in the side menu

Tap on Staff member's name

SINC web Active Staff list with a pink arrow highlighting a staff member's row showing name, email, and phone

Staff member detail screen with the employee's login method email address highlighted

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