Force Clock Out An Open Shift

Use this feature with caution! It is designed as a last resort when an employee does not have internet connectivity to sync their shifts

Sam Dolbel
Sam Dolbel
Mar 3rd, 2023

If an employee is unable to get internet connectivity in time for you to generate a summary or hasn't been able to clock out yet, you can force clock out their shift. This should be used as a last resort — having the employee clock themselves out is the more correct and reliable method.

On Mobile: Tap on The Open Shift In Question

SINC web dashboard Open Shifts section with a pink hand pointing to a specific open shift entry

Under the Info tab, Tap on Force Clock Out

Shift Details screen with the Force Clock Out button highlighted by a pink arrow

Select the date for the new clock out

Force Clock Out screen showing a March calendar with the 3rd selected and a pink arrow pointing to the next-step button

Select the time for the new clock out

SINC mobile Choose Time picker with a pink hand pointing to the Confirm button

Tap on Add Clock Out

Force Clock Out Confirm Clock Out screen with the Add Clock Out button highlighted by a pink arrow

You will now see a new note showing the details of the forced clock out

SINC mobile Shift Details Notes tab showing a highlighted note about a forced clock out

On Web: Click on The Open Shift In Question

Web dashboard Open Shifts panel with a pink arrow pointing to a highlighted open shift row in the list

Under the Shift tab, Click on Force Clock Out

SINC web map view of an employee's location with the Force Clock Out button highlighted

Select the date for the new clock out

Web Force Clock Out panel with a calendar date circled in pink and an arrow pointing to the selected day

Select the time for the new clock out

SINC web Force Clock Out panel with a pink arrow pointing to the Clock Out Time field and Add Clock Out button

Tap on Add Clock Out

Force Clock Out screen with a map and a pink arrow pointing to the Add Clock Out button

You will now see a new note showing the details of the forced clock out

Web staff map view showing clock in/out details with a highlighted note about the forced clock-out

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